How can we help?
Contact us
A real team replies within 24 h, 7 days a week, in English, French and German. Mail: HYESSAGENCY — SEY Maison, 3 chemin des 2 Frères, 84000 Avignon, France.
contact@seymaison.com
Shipping
Delivery across Europe — free from €150 (so always free for a Boréal), 6 to 10 working days with tracking. Every order ships with a tracking number sent by email.
Returns & warranty
Statutory 14-day withdrawal right after delivery. Every return must be approved beforehand via contact@seymaison.com: product uninstalled, complete, in its original packaging, return shipping at your expense. 2-year parts warranty included.
Frequently asked questions
Is it really silent at night?+
Yes, 30 to 34 dB, quieter than a whisper (40 dB). On speeds 1 and 2, most of our customers simply don't hear it.
Are the blades really invisible when off?+
Yes. The 4 blades retract automatically into the body when stopped. Switched off, it looks like a clean round ceiling light, nobody guesses it's a fan.
Can I install it myself?+
Yes, if your ceiling has a standard electrical outlet (like a chandelier). Allow 30 minutes with the illustrated manual. Otherwise any electrician fits it in under an hour.
What if I change my mind?+
You have the statutory 14-day withdrawal right after delivery: contact us before shipping anything back, and the product must come back uninstalled, complete and in its original packaging. Plus a 2-year warranty with EU support replying within 24 h.